Visitor Aware | Singlewire Software

Table of Contents: Quick Links 1

• Table of Contents

FAQ 3

• What is Visitor Aware, and how is it used?
• Visitor Aware Hardware Requirements
• How We Support You

Getting Started 7

• Getting Started with Visitor Aware
• Online Dashboard Overview
• Creating users
• Creating and Managing Locations
• Managing user location access

View all 7

User Management 7

• Managing User Permissions and Access
• SRO Mode
• Personal User Settings
• Notifications
• User Roles and Permission Management

View all 7

Visitor Management 7

• Dashboard Visitor Check In/Out
• Managing Visitor Profiles
• Converting Visitors to Volunteers, and Volunteers to Visitors
• Manual Pre-existing Visitor Check-in
• Printing Badges with QR Code ID

View all 7

Kiosk Application 2

• Managing Kiosk Application Settings from the Administration Portal
• How to Disable iPad Sleep Function and Prevent Access to Other Applications

Volunteer Management 10

• Volunteer Application Form Setup
• Convert a Visitor to a Volunteer
• Creating and Managing Volunteer Functions
• Check-in Kiosk Application Volunteer Sign-in
• Admin Dashboard Volunteer Sign-in

View all 10

Badge Printing 7

• Badge Printing Options
• Badge Size Setup for Dymo LabelWriter 330/450
• Enabling and Disabling Badge Printing
• Badge Types
• Windows Badge Setup for Brother QL810 Printers

View all 7

Facial Biometric Management 1

• Facial Recognition Comparison Settings

Location Management 1

• Adding Floor Plans to Locations

Student Management 4

• Importing Students & Managing Relationships
• Dashboard Student Sign Out
• Application Student Sign Out & In
• Recording a Tardy

Screening Methods 5

• Sex Offender Screening
• Injunction Screening Management
• Explicitly Banning Individuals
• Positive Match Screening Results
• COVID-19 Screening on Visitor Check In

Data & Reporting 2

• Data Storage and Reporting
• Visitor and Volunteer Profiles

Incident Management 1

• Dashboard Emergency Activation

Watchdog 2

• Getting Started: Watchdog Incident Management Application
• Mobile Device Incident Management

Carline Pick-up 4

• Getting Started: Carline Pick-up Process
• Parent/Visitor Carline Pick-up Process Instructions
• Student Coordinator Pick-up Instructions
• Utilizing Car Number Assignment

Video Tutorials 3

• Parent and Visitor Check in and out Tutorial
• Student Activities Video Tutorial
• Web Based Visitor Check in and out Tutorial

Web-Based Kiosk 3

• Granting Access to the Device Camera for Check In
• Netum Barcode Scanner Setup
• Netum Reset and Configure Scan Sheet

Data Syncing and Student Information Systems 2

• Auto-Send Complete Profile Requests During Syncing
• Excluding Students from Student Information Syncing

Printer Installation and Setup 7

• Wireless Brother Badge Printer Driver Install on Windows Machine
• Desktop Application Setup
• Uninstall Printer Driver and Troubleshoot Driver Install - Windows
• Factory Settings Reset - Brother Printer
• Brother QL-810W Driver Installation Process

View all 7

Resources and External Assets 1

• Domains and Ports to Whitelist when Using Visitor Aware

Information Security and Use 2

• Screening Lists Used
• False Positive Handling for Watchlist Checks

Release Notes 23

• 2.4.8
• 2.4.9
• 3.0.0
• 3.0.1
• 3.0.3

View all 23

Maintenance and Upgrades 0

Service Level Agreements 1

• Visitor Aware Service Level Agreement

Data Integrations 5

• Setting up direct sync with SFTP
• OneRoster Student Information System Integration
• Importing Resources
• Configuring Azure Active Directory for SSO
• Configuring your OneRoster Connection