Visitor Aware | Singlewire Software

Table of Contents: Quick Links 1

• Table of Contents

FAQ 5

• What is Visitor Aware, and how is it used?
• How We Support You
• State Legislation Compliance
• Visitor Aware Hardware Requirements
• Devices on iOS 17( Workaround for AirPrint Issues )

Recommended Hardware 5

• Bouncepad Floor Stand with Brother Printer Mount and Tilt Adapter; Rear Camera Exposure
• Lilitab Tablet and ID-card Accessories
• Mount-It! Anti-Theft Tablet Floor Stand (MI-3870B)
• iPad Kiosk Stand and Accessory Options
• Using Guided Access to Lock Down the Visitor Aware Check-in Kiosk App

Getting Started 9

• Getting Started with Visitor Aware
• Visitor Aware Communications Kit
• Online Dashboard Overview
• Creating users
• Creating and Managing Locations

View all 9

Visitor Management 10

• Dashboard Visitor Check In/Out
• Managing Visitor Profiles
• Converting Visitors to Volunteers, and Volunteers to Visitors
• Manual Pre-existing Visitor Check-in
• Printing Badges with QR Code ID

View all 10

Check-in Kiosk Application 11

• Managing Kiosk Device Settings from the Administration Portal
• Managing Kiosk Security Settings from the Administration Portal
• Terms of Entry Workflow
• Student Sign-in and Sign-out Processes
• Visitor Check in and Check out Processes

View all 11

Volunteer Management 12

• Volunteer Application Form Setup
• Convert a Visitor to a Volunteer
• Creating and Managing Volunteer Functions
• Check-in Kiosk Application Volunteer Sign-in
• Admin Dashboard Volunteer Sign-in

View all 12

Badge Printing 9

• Badge Printing Options
• Badge Size Setup for Dymo LabelWriter 330/450
• Enabling and Disabling Badge Printing
• Badge Types
• Windows Badge Setup for Brother QL810 Printers

View all 9

Facial Biometric Management 1

• Facial Recognition Comparison Settings

Location Management 1

• Adding Floor Plans to Locations

Student Management 4

• Importing Students & Managing Relationships
• Dashboard Student Sign Out
• Application Student Sign Out & In
• Recording a Tardy

Data & Reporting 2

• Data Storage and Reporting
• Visitor and Volunteer Profiles

Incident Management 1

• Dashboard Incident Activation

Watchdog 2

• Getting Started: Watchdog Incident Management Application
• Mobile Device Incident Management

Car Line Pick-up 4

• Getting Started: Carline Pick-up Process
• Parent/Visitor Carline Pick-up Process Instructions
• Student Coordinator Pick-up Instructions
• Utilizing Car Number Assignment

Web-Based Kiosk 4

• Granting Access to the Device Camera for Check In
• Netum Barcode Scanner Setup
• Netum Reset and Configure Scan Sheet
• ScanAvenger Wireless Portable 1D&2D Scanner Setup

Data Syncing and Student Information Systems 2

• Auto-Send Complete Profile Requests During Syncing
• Excluding Students from Student Information Syncing

Printer Installation and Setup 6

• Wireless Brother Badge Printer Driver Install (Windows)
• Print Helper Setup (Desktop Application)
• Dymo LabelWriter Setup for Mac OS
• Brother QL-820NWB Installation Process
• Troubleshooting Brother QL Series Printers and Connections

View all 6

InformaCast Integration 3

• Integrating InformaCast with Visitor Aware
• Integration: Flagged Check-in Triggers an InformaCast Scenario Notification
• Integrate with InformaCast: Visitors Receive Notifications

Integrations 1

• Rhombus License Plate Recognition

Resources and External Assets 1

• Domains and Ports to Whitelist when Using Visitor Aware

Information Security and Use 2

• Screening Lists Used
• False Positive Handling for Watchlist Checks

Data Integrations 12

• Setting up Direct Syncing with SFTP
• OneRoster Student Information System Integration
• Importing Resources
• Configuring Azure Active Directory for SSO
• Configuring your OneRoster Connection

View all 12

Getting Started - IT / Implementation / Setup 4

• Quick Setup Guide for iPad Check-In Stations (USB Wired Printers)
• Quick Setup Guide for iPad Check-In Stations (Wireless Printers)
• Quick Setup Guide for Web-Based Check-In Stations (USB Wired Printers)
• Quick Setup Guide for Bus Manager Utility

Getting Started - Front Desk Staff 4

• Front Desk Usage Guide for iPad Check-In Stations (USB Wired Printers)
• Front Desk Usage Guide for iPad Check-In Stations (Wireless Printers)
• Front Desk Usage Guide for Web-Based Check-In Stations (USB Wired Printers)
• Visitor Check-in Scenarios and Corresponding Solutions

Getting Started - Teachers 1

• Teacher Daily Usage Guide

Getting Started - Bus Manager & Transportation 0