Visitor Aware | Singlewire Software

Table of Contents: Quick Links 1

• Table of Contents

FAQ 4

• What is Visitor Aware, and how is it used?
• How We Support You
• State Legislation Compliance
• Visitor Aware Hardware Requirements

Getting Started 7

• Getting Started with Visitor Aware
• Online Dashboard Overview
• Creating users
• Creating and Managing Locations
• Managing user location access

View all 7

Visitor Management 10

• Dashboard Visitor Check In/Out
• Managing Visitor Profiles
• Converting Visitors to Volunteers, and Volunteers to Visitors
• Manual Pre-existing Visitor Check-in
• Printing Badges with QR Code ID

View all 10

Kiosk Application 2

• Managing Kiosk Application Settings from the Administration Portal
• How to Disable iPad Sleep Function and Prevent Access to Other Applications

Volunteer Management 12

• Volunteer Application Form Setup
• Convert a Visitor to a Volunteer
• Creating and Managing Volunteer Functions
• Check-in Kiosk Application Volunteer Sign-in
• Admin Dashboard Volunteer Sign-in

View all 12

Badge Printing 8

• Badge Printing Options
• Badge Size Setup for Dymo LabelWriter 330/450
• Enabling and Disabling Badge Printing
• Badge Types
• Windows Badge Setup for Brother QL810 Printers

View all 8

Facial Biometric Management 1

• Facial Recognition Comparison Settings

Location Management 1

• Adding Floor Plans to Locations

Student Management 4

• Importing Students & Managing Relationships
• Dashboard Student Sign Out
• Application Student Sign Out & In
• Recording a Tardy

Screening Methods 5

• Sex Offender Screening
• Court Order Screening Management
• Explicitly Banning Individuals
• Positive Match Screening Results
• COVID-19 Screening on Visitor Check In

Data & Reporting 2

• Data Storage and Reporting
• Visitor and Volunteer Profiles

Incident Management 1

• Dashboard Emergency Activation

Watchdog 2

• Getting Started: Watchdog Incident Management Application
• Mobile Device Incident Management

Car Line Pick-up 4

• Getting Started: Carline Pick-up Process
• Parent/Visitor Carline Pick-up Process Instructions
• Student Coordinator Pick-up Instructions
• Utilizing Car Number Assignment

Video Tutorials 3

• Parent and Visitor Check in and out Tutorial
• Student Activities Video Tutorial
• Web Based Visitor Check in and out Tutorial

Web-Based Kiosk 4

• Granting Access to the Device Camera for Check In
• Netum Barcode Scanner Setup
• Netum Reset and Configure Scan Sheet
• ScanAvenger Wireless Portable 1D&2D Scanner Setup

Data Syncing and Student Information Systems 2

• Auto-Send Complete Profile Requests During Syncing
• Excluding Students from Student Information Syncing

Printer Installation and Setup 9

• Wireless Brother Badge Printer Driver Install on Windows Machine
• Print Helper Setup (Desktop Application)
• Uninstall Printer Driver and Troubleshoot Driver Install - Windows
• Factory Settings Reset - Brother Printer
• Brother QL-810W Driver Installation Process

View all 9

InformaCast Integration 1

• Integrating InformaCast with Visitor Aware

Resources and External Assets 1

• Domains and Ports to Whitelist when Using Visitor Aware

Information Security and Use 2

• Screening Lists Used
• False Positive Handling for Watchlist Checks

Release Notes 47

• 2.4.8
• 2.4.9
• 3.0.0
• 3.0.1
• 3.0.3

View all 47

Maintenance and Upgrades 0

Service Level Agreements 1

• Visitor Aware Service Level Agreement

Data Integrations 8

• Setting up direct sync with SFTP
• OneRoster Student Information System Integration
• Importing Resources
• Configuring Azure Active Directory for SSO
• Configuring your OneRoster Connection

View all 8

Getting Started - IT / Implementation / Setup 4

• Quick Setup Guide for iPad Check-In Stations (USB Wired Printers)
• Quick Setup Guide for iPad Check-In Stations (Wireless Printers)
• Quick Setup Guide for Web-Based Check-In Stations (USB Wired Printers)
• Quick Setup Guide for Bus Manager Utility

Getting Started - Front Desk Staff 3

• Front Desk Usage Guide for iPad Check-In Stations (USB Wired Printers)
• Front Desk Usage Guide for iPad Check-In Stations (Wireless Printers)
• Front Desk Usage Guide for Web-Based Check-In Stations (USB Wired Printers)

Getting Started - Teachers 1

• Teacher Daily Usage Guide

Getting Started - Bus Manager & Transportation 0