Security Alerts Notifications
Watch List and Registry Alerts
Visitor Aware automatically alerts designated users through email and SMS notifications when a visitor matches a record in the National Sex Offender Registry, national watch lists, or international watch lists. The type of alert depends on the settings you select. To update your settings, please see the Personal User Settings help article. To learn more about the types of alerts, please see the Notifications help article.
Email Alerts
The Security Alerts email includes a side-by-side photo comparison of the visitor and the individual listed in the registry. If a match is found on one of the watch lists, a photo may not be available. In the scenario that a photo is unavailable and the visitor's information is found to be a match, Security Alert emails are still sent out notifying users of the positive match. Click the link in the alert email to access more details about the match or access the visitor's profile through the admin dashboard.
Note: Only users with Security Alerts (Email) enabled in their User Notification Preferences will receive these types of notifications.
SMS Alerts
The Security Alerts SMS message includes text information on the name of the visitor in the registry and where they attempted to check-in. The location information includes the name of the Visitor Aware location, this location’s configured street address, and the destination they selected when attempting to check-in.
Note: Only users with Security Alerts (SMS) enabled in their User Notification Preferences will receive these types of notifications.
Here's how the system handles matches:
- Match with photo comparison: If a visitor matches an entry in the National Sex Offender Registry, the system sends a photo comparison to all registered users with email notifications enabled. This comparison shows side-by-side pictures of the photo of the visitor checking in, and the person listed on the registry.
- Match with no photo comparison: If a visitor matches one of the watch lists, Visitor Aware sends an email notification to users whose user notification settings set them to receive Security Email notifications. However, a photo may not be available in this case.
- Accessing Details: You can click the link in the email or access the visitor's profile through the admin dashboard to view more details about the match.
Note: The visitor's profile will be discussed in more detail later.
Additional Match Details
Once a positive match has been made, you can access the information concerning the offense through the visitor's profile. This can be done by following the steps below.
1. Access Visitor Profile:
To view a visitor's profile in the admin dashboard, follow these steps:
- From the left navigation, go to the People heading and select Visitors.
- Enter the visitor's name in the search box.
- Click the visitor’s name or picture.
This will open the visitor's profile, which will be discussed in more detail later.
Once in the profile, you will see the following:
Security Checks Tab
Scroll down and click the Security Checks tab.
Offense Details
To access the details about the offense, click the Details link in the right-most column. The popup screen displays public record details about the offense.
Marking the Match Invalid
Visitor Aware uses facial biometric comparisons to minimize the chance of a false positive. However, if a match is confirmed and is proven to be incorrect, you can disable the automatic ban.
Note: Visitor Aware will always err on the safe side when an offender record does not contain a photo. If the visitor's information matches that of an offender record not containing a photo, security alerts will be sent out.
To disable the automatic ban:
- Follow the steps above to access the offense details in the visitor's profile.
- Scroll down to the offense details and click the Mark Invalid button.
- This removes the positive match allowing the visitor to check in to your facility for the current and future visits.
