When using the web-based check-in kiosk, a webcam is required; either external or internal in order to take visitor photos used for identification and facial recognition check-in and check out.
In order to access the device's camera if it is not already available, you must give access to the camera through your browser's permissions in the event your browser does not ask for permission explicitly.
Granting Camera Access in Google Chrome
When using Google Chrome and receiving an "Unable to access the camera" error you can check the requested/approved permissions for Visitor Aware by clicking on the lock icon next to the URL and checking for the "Camera" selection:
If the camera is disabled, simply click the toggle to activate it, and reload the page.
Google Chrome Advanced Permissions Setting
Depending on how your security settings are configured, it may be necessary to click on the "Site Settings" link from the security popup shown above and specify "Allow" next to "Camera".
Then simply reload the kiosk page and you should see a camera available!
Granting Camera Access in Safari on Mac OS
When using Safari and receiving an "Unable to access the camera" error you can check the requested/approved permissions for Visitor Aware by:
- Click on "Safari" from the top left of your computer screen
- Click "Settings for app.visitor-aware.com"
- Next to "Camera" select "Allow"
- Reload the page
