In this article you’ll learn how visitors use the kiosk application on an iPad (or iPhone) for the following functions:

  • Visitor Check In
  • Visitor Check Out
  • Visitor QR Check In 
  • Photo Exempt

You may receive questions from students, visitors, and volunteers, or need to direct them when using the kiosk stations. 


To view visitor sign in and sign out activities in the web application, from the left navigation click Visits, then All Visits, and then click the Current Visits tab. 


If you haven't yet done so, please download and install the Visitor Aware application on your iPad from the Apple App Store.


Note: You can use an iPhone with the Kiosk application, however, for an optimal experience we recommend using an iPad.


Steps

Log in to the Visitor Aware application on your Apple iPad. The visitor completes the following steps. 


Note: If you configured the Require Signature field on the web application Device Settings screen, a signature panel will appear for the visitor to sign. If you added verbiage to the Terms and Conditions field, the verbiage will appear on top of the signature panel.


Check In

  1. Tap the Visitors button. 
  2. Tap the Check In button. 
  3. Tap the Take Your Photo button when your face appears  in the viewfinder window. The photo is evaluated. 


Visitor Recognized

If Visitor Aware recognizes the visitor, a screen appears allowing them to select a destination from a dropdown menu.


Visitor Not Recognized

If Visitor Aware does not recognize the visitor, a screen appears with a  prompt to scan their driver’s license. Next, a screen appears allowing the visitor to select a destination from a dropdown menu. 


Visitor Matched Incorrectly

If Visitor Aware recognizes the visitor, but the first name in the Welcome Back message is not the visitor's name, tap the Welcome Back message. Then tap the no that's not me button. A prompt will appear for the visitor to scan their driver’s license.


Note: Visitor Type and Phone Number fields appear, but are not required.

  1. Tap the Check In button.

A check-in verification message appears on the screen. 


Check Out

  1. Tap the Visitors button. 
  2. Tap the Check out button. 
  3. Scan the QR code, or take your photo. 

A check-out verification message appears on the screen. 


QR Check In

  1. Tap the Visitors button. 
  2. Tap the QR Check In button.
  3. The Select a Destination dropdown menu appears. Select a destination from the list. 


ID with QR Code

If the visitor has an ID with a QR code, they can scan the code on their ID. A check-in verification message appears on the screen.


Photo Exempt

  1. Tap the Visitors button. 
  2. Tap the Photo Exempt button. 

A message appears to indicate that a photo exempt check in request has been made, and to see the operator for assistance. 

  1. Tap the Close button.

  2. In the web application, a notification appears indicating a visitor has requested a photo exempt check-in. The administrator is presented with the option to click Dismiss or Process Visitor.

Note: The administrator can click Dismiss and choose an alternate check in process. 

  1. To progress, click the Process Visitor button.

  2. In the web application, the Check In Kiosk page appears on the Visitor Check-In tab. Click a destination from the Destination dropdown menu.

  3. Fill in the fields on the form, and click the Check In button. Check in is complete.