Visitor Aware Security Scenarios

Visitor Aware customers who use InformaCast Fusion can configure an integration that sends an InformaCast Scenario alert notification to a pre-set list recipients you choose to add to an InformaCast Distribution List. This integration notifies those on the list if a visitor attempts to check in but is flagged for unauthorized entry under the following circumstances:

• Visitor with a denied-access court order
  Example: co-parent who has been denied access 
• Visitor with allowed-access court order
• Visitor with a general ban
• Sexual predator
• Visitor on a watchlist

In addition, the integration notifies those on the distribution list when a visitor attempts to sign out a student for whom they are not an approved guardian.

This integration auto-configures a scenario notification in InformaCast. A scenario is a set of actions that include sending a notification. Scenarios are triggered by a person or an event such as a flagged visitor attempting to check in. 

The integration allows Visitor Aware to fill in the visitor's name, and the flagged reason. For example, "Sidney Smith has attempted to sign out Samantha Smith from Crestwoode Heights Academy, and is not registered as an authorized relationship."

Prerequisites

Contact Singlewire sales@singlewire.com to request an InformaCast Fusion integration or learn more about InformaCast Fusion.

Ensure you have set up the following.

• Visitor Aware: Web check-in kiosk application to manage visitor check-ins
• InformaCast Fusion: 

• A Distribution List. Name it something that makes it easy to identify for Visitor Aware, such as VA: Flagged Visitor.
• A Site. It is roughly the equivalent of a Location in Visitor Aware.
  You'll match the Location and the Site in the Visitor Aware interface.  

Steps

Follow the steps below to configure your integration.

1. From the Visitor Aware web application, go to System Settings > Settings > InformaCast Settings.  

2. Click the InformaCast button.
3. Log in to your InformaCast provider. The integration will take you back to Visitor Aware and the Manage InformaCast Integration page. A confirmation message will appear indicating that you have logged in with InformaCast SSO. 
4. In the Manage InformaCast Configuration table, click the InformaCast Location dropdown menu and select the InformaCast Site that matches the Visitor Aware Location.

For example, if the name of your location is Florida Capital, and the name of the site in InformaCast is Florida Cap, you would choose Florida Cap from the InformaCast Location dropdown menu.

Note: For this integration, it is not necessary to select a distribution list from the InformaCast Distribution List dropdown menu. 

5. Scroll down to the Configure InformaCast Integration Scenarios area. From the Security Scenarios section, click the InformaCast Security Alert List dropdown menu and select the name of the distribution list you created for this integration, for example, VA: Flagged Visitor (as we suggested in the Prerequisites section of this help article. 
6. Click the Create Scenario button. You will receive a success message.
7. Once you have completed the integration, your security scenario should look similar to this screen capture.

The user interface now identifies the Distribution List name and the Security Scenario Name. You can click the Scenario Link if you wish to navigate to InformaCast and review or modify the details of your scenario. 

Verify your Integration

Once you've configured your integration, we recommend you verify it in Visitor Aware, and in InformaCast Fusion. 

Steps

In Visitor Aware

1. From Visitor Aware, scan an ID (from the kiosk) or manually create (in the web application) a visitor for testing purposes. 
2. Once  added, the test visitor's first and last name, along with other information will appear on the Visitors page.

3. Next, click the visitor's name to navigate to the Visitor Details page. 

4. Click the Security dropdown menu, and select the Add Court Order option. 

5. On the Add Court Order screen, fill in the following fields:

• In the Case ID field, type a fictitious ID, for example, ABCD1234.
• Ensure the Send Notification field is set to Yes. 
• Ensure the Allow Entry field is set to No. 
• For the Issue Date field, use the the calendar to select the issue date for the court order. 
• For the Expiry Date field, use the calendar to select the expiration date for the court order.
• Click the Save button.

6. Click the VA logo to navigate back to the Dashboard screen. 

7. Once on the Dashboard screen, click the Check In Kiosk button. 
8. The Select Kiosk Type dialog box appears. Click the Staff Assisted button. 

9. On the Check in Kiosk screen, fill in the required fields to manually check in your test visitor. From the Destination dropdown menu, select from the list of options, for example, Office.

10. Fill in the following fields:

• First Name
• Last Name
• Date of Birth 
• Sex

11. Click the Check In button. This action serves as the trigger from Visitor Aware to initiate the InformaCast Fusion scenario. The Court Order Entry Attempt dialog box will appear. 

Note: The language in this dialog box changes to fit the reason the check in resulted in a flagged visitor.

This action serves as the trigger from Visitor Aware to initiate the InformaCast Fusion scenario.

Important: Do not click the Grant Temporary Access link. 

In InformaCast Fusion

Once the check-in attempt triggers the scenario notification in InformaCast, you can log in and verify the scenario.

1. Log in to InformaCast Fusion.

2. From the Dashboard screen, on the top left, type Notification History in the search bar.
3. In the left navigation panel, click on Notification History. 
4. On the List Notifications page, use the search bar to find the name of your test visitor, or scroll down to find it and click the name.  

The Notification Details screen appears, where you can review the content of the scenario and understand the information that will appear.

Learn more about the Notification Details page in the InformaCast Fusion User Guide.