Visitor Aware | Singlewire Software

This FAQ compiles information from the Dismissal Manager documentation to help school administrators understand and use the system effectively.

General Overview

• What is Dismissal Manager? Dismissal Manager is a paperless system designed to help administrators and teachers safely and accurately manage student dismissals. It allows for the assignment and tracking of how students leave school (e.g., by bus, carline, parent pickup, walker, or to attend after-school programs).
  
  
• What are the key benefits of using Dismissal Manager? Dismissal Manager streamlines the dismissal process, minimizes the need to call the school for dismissal changes, ensures everyone sees the most accurate information in real time, and enhances the safety and efficiency of student departures.
  
  
• Does Dismissal Manager integrate with other systems? Yes, Dismissal Manager integrates with Rhombus LPR for automatic student queuing in the carline and with the Dismissal Notes functionality in Visitor Aware.
  
  
• Does Dismissal Manager sync with Student Information Systems (SIS)? It does not sync with Student Information Systems (SIS) for attendance.

Dismissal Manager Dashboard

• What is the Dismissal Manager Dashboard? The Dismissal Manager Dashboard provides a central view of all students, their assigned dismissal types, the current status of their dismissal, and any notes submitted by parents, guardians, admins, or teachers.
  
  
• What are Dismissal Tabs? Click a dismissal type tile or tab (Bus, Carline, Parent Pickup, Walker, After School Program) to display a list of students assigned to that specific dismissal type and their current dismissal status.
  
  
• How can I tell if a student’s dismissal type has changed for the day? A strike-through line on a student's name indicates a full-day absence.
  
  
•  What do the daily override indicators mean? Hover over a tooltip icon to display any dismissal notes (dismissal notes are 120 characters or less).

Carline Scanner

• What is the Carline Scanner? The Carline Scanner is a feature within Dismissal Manager that streamlines student pickup during carline dismissal by allowing staff to scan guardian QR codes or manually search for guardians to queue their students for pickup.
  
  
• How do I access the Carline Scanner? In the Dismissal Manager page, click the Carline Scanner tab.
  
  
• What are the two options for selecting a guardian in the Carline Scanner? You can either scan the guardian's QR code or manually search by typing the guardian's name in the Find a Guardian field.
  
  
• What does the "Queue" button do in the Carline Scanner? Click the Queue button next to a student's name to add that student to the Carline tab on the Dismissal Manager page, to indicate they are ready for pickup.
  
  
• What are the different statuses in the Dismissal Manager table related to the carline?
• Requested: Queued for the carline.
• In Progress: Student is on the way to the vehicle.
• Completed: Student has entered the vehicle and departed.
• Not released: Student has not left the school.

Managing Default Dismissal Types

• What are default dismissal types? Default dismissal types are the typical ways students leave school daily (e.g., bus, carline).
  
  
• Can we customize dismissal types? No, they are not customizable.
  
  
• What is the "Unassigned" dismissal type? At the beginning of the school year or after a new student is added, students are automatically placed in the "Unassigned" category until a default dismissal type is assigned.
  
  
• How are default dismissal types typically set? Schools and districts usually notify parents and guardians to set their students’ default dismissal types through the Guardian Portal.
  
  
• Can administrators change a student's default dismissal type? Yes, administrators can change a student's default dismissal type by navigating to People | View Students.  Select the student, click the Dismissal Assignment tab, and choose the appropriate type for each day of the week.

Dismissal Changes and Notes

• What is the Dismissal Notes page? The Dismissal Notes page allows administrators, teachers, and office staff to create, view, and manage student dismissal notes, specifying details like the student, date, dismissal type, and associated guardian.
• How do I access the Dismissal Notes page? From the left navigation panel, click Dismissal Manager | Dismissal Notes.
  
  
• Can administrators and teachers override a student's default dismissal type? Yes, administrators and teachers can override a student’s default dismissal type, but for teachers, only for the present day.
  
  
• How do I add a dismissal note or override? On the Dismissal Notes page, click the + sign or Click here to add a new dismissal note. You will then be able to enter the student's name, location, date, time (optional), visitor (guardian), bus number (if applicable), and the note itself.
  
  
• How do I view existing dismissal notes? On the Dismissal Notes page, you can filter by date, search by student name, and view notes by hovering over the tooltip icon in the Notes column.
  
  
• Can I edit or delete dismissal notes? Yes, click the Settings dropdown menu next to a note, you can select Edit Dismissal Note or Delete Dismissal Note.

Guardian Portal

• What is the Guardian Portal? The Guardian Portal is an online interface where parents and guardians can set their students' default dismissal types, make attendance changes, and send notes to administrators and teachers.
  
  
• Where can I find more information about how the Guardian Portal works for parents? Refer to the “Using the Guardian Portal" and "Guardian Portal FAQs for Parents and Guardians" documents attached below.

This FAQ provides a general overview. Please refer to the specific articles mentioned within the Dismissal Manager documentation for more detailed instructions and information on each feature.