Visitor Aware is designed to have as few hardware and software requirements as possible, while providing maximum functionality and support.  The following are the minimum recommended hardware and software requirements for our systems, separated by category.

Hardware Recommendations

Network Requirements

In order to operate effectively, a consistent network connection is required, for both desktops and iPad kiosks.

Computer Requirements

  • Microsoft Windows: Windows 10 or higher
  • Macintosh Computers: MacOS 10.3 (Panther) or higher
  • Kiosk Application:  iOS 16.0 or later (Compatible with iPhone and iPad)

Browser Requirements for Administration Portal

  • Google Chrome 60 or higher
  • Firefox 60 or higher
  • Microsoft Edge
  • Safari 13.0.1 or higher

Other browsers will work with our administration portal, however, some of the more advanced functionality such as realtime notifications may not operate as expected.

Desktop Print Application

The Visitor Aware desktop application enables badge printing support for Dymo LabelWriter printers for when wireless printing is not desired, or not available, and requires:

  • Microsoft Windows: Windows 10 or higher
  • Macintosh Computers: MacOS 10.3 (Panther) or higher

iPad to Brother Wireless Printer

In order for the Visitor Aware kiosk application to connect to a Brother QL-series WiFi-enabled badge printer, please use the following recommended network configuration:

  • The printer and iPad must be connected to the same network
  • 2.4ghz WiFi must be enabled for the Brother printer to connect to the wireless network
  • The network mDNS service must be enabled in order for the iPad to locate the printer
  • This typically applies to Cisco custom configurations and involves adding the _pdl-datastream._tcp.local service if missing
  • The printer should be configured to connect directly to the wireless network, and not a print-sharing service on the network