Visitor Aware is designed to have as few hardware and software requirements as possible, while providing maximum functionality and support.  The following are the minimum recommended hardware and software requirements for our systems, separated by category.


Network Requirements

In order to operate effectively, a consistent network connection is required, for both desktops and iPad kiosks.

  • Network speed: 10mbps or higher connectivity is recommended for optimal visitor check in and out time
    • Network requests for visitor check in and out average approximately 0.5 megabytes
  • iPad Kiosks: Wireless network connectivity is required
  • Brother QL-810W Badge Printers: Wireless connectivity is required
  • Watchdog Application: Wireless or cellular connectivity is required


Computer Requirements

  • Microsoft Windows: Windows 10 or higher
  • Macintosh Computers: MacOS 10.3 (Panther) or higher
  • Kiosk Application:  iOS 11.3 or later. Compatible with iPhone, iPad, and iPod touch


Browser Requirements for Administration Portal

  • Google Chrome 60 or higher
  • Firefox 60 or higher
  • Microsoft Edge
  • Safari 13.0.1 or higher


Other browsers will work with our administration portal, however, some of the more advanced functionality such as realtime notifications may not operate as expected.


Desktop Print Application

The Visitor Aware desktop application enables badge printing support for Dymo LabelWriter printers for when wireless printing is not desired, or not available, and requires:

  • Microsoft Windows: Windows 10 or higher
  • Macintosh Computers: MacOS 10.3 (Panther) or higher