Completing Background Checks through Visitor Aware
If it is preferred to run background checks through Visitor Aware, tokens will need to be purchased in advance and then used at your discretion. Each background check will use one token. The instructions below will walk you through how to purchase the tokens and complete the background check process.
For more information on the background check process, please reference "Volunteer Criminal Background Check Information".
1. Purchase Background Check Tokens:
Navigate to the "Purchase Background Checks" page by clicking into "System Settings", "Settings", and then "Background Checks". Administrators of your Visitor Aware account may only be able to see this screen to complete the purchasing process.
2. Select Quantity and Place Order:
Next, you'll want to input the credit card information that you'll be using to purchase the background check tokens - we do our best to keep the background check prices as affordable as possible. Once the card information is entered, select the quantity of tokens you'd like to purchase. One token = one background check.
3. Finalize Token Purchase:
Once the card info and token quantity is done, click "Purchase". This will update the chart below to include how many tokens you have left on your balance to use for future background checks. In the above example, the client purchased 50 and has 44 remaining.
4. Run a Background Check:
Access the pending volunteer's profile by going through the left-hand navigation menu: "People", "Volunteers", "Pending Volunteers", and then clicking into the pending volunteer's profile. You will see a banner above the visitor's profile stating "Volunteer Pending".
To continue with running a background check, click "Security" and then "Run Background Check".
Click "Run Check".
You will receive an email with a link to the background check information once the check has been completed (this may take up to several minutes). If you wait on the pending volunteer's profile screen and hit refresh after a little while, the report will be available under the "Security Checks" tab.
There will also be a way to access the background check findings through the pending volunteer's profile as shown below. Click the "Download" link within the right hand column, within the "Type: Background Check" row, to review the report from the profile.
For information on how to approve the volunteer, please reference this help article: https://visitoraware.freshdesk.com/support/solutions/articles/43000703433-volunteer-approval-process