Visitor Aware | Singlewire Software

This article explains the process of setting up Visitor Aware at your location using the following configuration:

• iPad Check-in Kiosks for visitors to check in and out
• USB-connected Dymo or other badge printers
  • If using a Brother QL-810Wc, make sure "Editor Lite" is turned off on the printer (the light should not be on)

The following instructions assume you have an existing and active Visitor Aware account with a username and password.  This may be a user explicitly created to sign into kiosks with and does not need to be your personal user account.

Step 1: Install Check-in Application on iPads

• Using your MDM or direct Apple App Store download, install the "Visitor Aware" application: https://apps.apple.com/us/app/visitoraware/id1405760363
• Sign into the Visitor Aware application on the iPad using your preferred Visitor Aware email address and password.  
  • Your users will not need to log in to the kiosk application unless no one has previously signed in, or if the user has signed out explicitly.
• Click the gear icon on the bottom right, then:
  • Select the "Locations" menu
  • Tap on your current location to select it
  • Close the settings menu

Step 2: Install the Print Helper Application

• On the computer that is connected via USB to the desired badge printer, download and install the print helper application:
  • Mac: https://app.visitor-aware.com/download-desktop/mac
  • Windows: https://app.visitor-aware.com/download-desktop/windows
• Ensure that your badge sizes are configured, see:
  • https://visitoraware.freshdesk.com/support/solutions/articles/43000484872-badge-size-setup-for-dymo-labelwriter-330-450
  • https://visitoraware.freshdesk.com/support/solutions/articles/43000552344-windows-badge-setup-for-brother-ql810-printers
• You can just sign in using your preferred Visitor Aware email address.  This will send an authentication token to the email address you entered.  Enter the authentication token to complete the sign-in.
• Configure:
  • Click on "Printer Settings" and select your badge printer (note: only printers available to the computer will be shown here), 
    • Click the "Test Print" button toward the bottom to ensure it's available and working properly
  • Click on "Locations" and select your current location

Step 3: Set Print Helper to Open at Startup

In order to ensure badges always print when visitors check-in, be sure to set the print helper application to open at startup.  Your users will not need to log in to the print helper on each startup and will only need to sign in if they haven't already.

Step 4: Check-In Visitors

• On the iPad, click "Visitors", then select "Check In"
• Chose any destination and tap "Next"
• Take your photo, and scan your ID if prompted
• A badge should automatically print upon check-in success
  • If a badge does not automatically print, make sure that both the iPad and the Desktop Print Helper application have the same location selected