Visitor Aware | Singlewire Software

This article explains the process of setting up Visitor Aware at your location using the following configuration:

• Web-Based Check-in Kiosks for visitors to check in and out
• USB-connected Dymo or other badge printers
  • If using a Brother QL-810Wc, make sure "Editor Lite" is turned off on the printer (the light should not be on)

The following instructions assume you have an existing and active Visitor Aware account with a username and password and a computer with a webcam. 

Step 1: Navigate to Check-in Kiosk

• Navigate to: https://app.visitor-aware.com/ and login if you haven't already
• Under the "Activities" menu on the top right (next to your name), click "Check in Kiosk"
  • You may also navigate directly to: https://app.visitor-aware.com/visitor-kiosk
• Make sure your current location is selected if you have multiple locations available.  This is a select menu next to "Activities" when available at the top right of the screen

Step 2: Install the Print Helper Application

• On the computer that is connected via USB to the desired badge printer, download and install the print helper application:
  • Mac: https://app.visitor-aware.com/download-desktop/mac
  • Windows: https://app.visitor-aware.com/download-desktop/windows
• Ensure that your badge sizes are configured, see:
  • https://visitoraware.freshdesk.com/support/solutions/articles/43000484872-badge-size-setup-for-dymo-labelwriter-330-450
  • https://visitoraware.freshdesk.com/support/solutions/articles/43000552344-windows-badge-setup-for-brother-ql810-printers
• You can just sign in using your preferred Visitor Aware email address.  This will email an authentication token to the email address.  Enter the authentication token to complete the sign-in.
• Configure:
  • Click on "Printer Settings" and select your badge printer (note: only printers available to the computer will be shown here), then click the "Test Print" button toward the bottom to ensure it's available and working properly
  • Click on "Locations" and select your current location

Step 3: Set Print Helper to Open at Startup

In order to ensure badges always print when visitors check-in, be sure to set the print helper application to open at startup.  Your users will not need to log in to the print helper on each startup and will only need to sign in if they haven't already.

Step 4: Test your Handheld Barcode Scanner (optional)

If you're using USB handheld barcode scanners (See https://www.singlewire.com/visitor-aware-hardware):

• Connect the barcode scanner to the computer
• Open a plain text document
• Scan the barcode shown below.  If you see "This is a PDF417 and your scanner works properly." proceed to the next step, otherwise check your scanner settings and ensure that it's capable of scanning a PDF417.

Step 4: Check-In Visitors

• From the web check-in kiosk, select "Visitor Check-In"
• Take your photo
• Chose any destination
• Tap "Check In"
  • If you haven't checked in previously, additional fields should be shown for name, sex, address, etc...
  • If using handheld barcode scanners, just scan the back of your driver's license
  • Tap "Check in" again
• A badge should automatically print upon check-in success and you're done!
  • If a badge does not automatically print, make sure that both the iPad and the Desktop Print Helper application have the same location selected